Disclaimer

1. Third-Party Network Dependency

Konttigo provides eSIM-based mobile data services through partnerships with third-party telecommunications carriers and local network providers across various countries and regions. Actual network performance, coverage, speed, latency, and service quality are dependent upon the infrastructure and operational capabilities of these local network operators.

2. No Guarantee of Uninterrupted Service

While Konttigo strives to provide reliable and seamless connectivity, we do not guarantee uninterrupted, error-free, or continuous network availability at all times. Temporary disruptions, reduced speeds, signal loss, maintenance activities, roaming limitations, government restrictions, environmental conditions, device compatibility issues, or local carrier outages may affect service performance.

3. Limitation of Liability

Konttigo shall not be held liable for:

• Network outages or service interruptions caused by local telecom operators;
• Variations in data speed, coverage, or connectivity quality;
• Delays, failures, or inability to access internet services due to third-party carrier issues;
• Regional restrictions, government regulations, censorship, or force majeure events;
• Device-related incompatibility or improper eSIM installation/configuration by the user.

Users are advised to verify device compatibility and destination network support prior to purchase and travel.

4. Fair Usage & Network Policies

All services remain subject to fair usage policies, network management practices, and roaming regulations imposed by local carriers and partner providers. In certain cases, data speeds may be reduced after usage thresholds determined by the underlying network operator.

5. Coverage Variability

Network availability and quality may vary by location, terrain, building structure, congestion levels, and local infrastructure conditions. Coverage maps and supported networks displayed on the website are indicative only and may change without prior notice.

6. Emergency Services

Konttigo eSIM data services may not support traditional voice calling, SMS functionality, or emergency service access (such as 911, 112, or equivalent emergency numbers) in certain countries or regions. Users should maintain alternative communication methods where necessary.

7. User Responsibility

• Ensuring their device is unlocked and eSIM compatible;
• Installing the eSIM correctly;
• Following activation instructions provided by Konttigo;
• Complying with local laws and telecom regulations in the destination country.

8. Changes & Updates

Konttigo reserves the right to modify supported networks, pricing, coverage areas, service terms, and technical configurations without prior notice in order to improve service operations or comply with partner/network requirements.