Refund Policy

• A refund request can only be made within 30 days from the date of purchase.
• Refunds are not applicable once the eSIM data has been consumed or used.
• Refunds will not be issued for issues related to device compatibility. It is the user's responsibility to ensure their device is eSIM compatible and network unlocked.
• No refunds will be provided for connectivity issues caused by local network provider downtime or geographical signal limitations.

You may be eligible for a refund in the following cases:

• The eSIM could not be installed or activated due to a technical error on Konttigo's side.
• The data plan purchased was significantly different from the one received.
• Accidental multiple purchases of the same package for the same device (uninstalled packages only).

Refunds will NOT be issued if:

• The eSIM has been installed and successfully activated on a device.
• The QR code has been scanned, even if the plan was not fully used.
• The user provided incorrect information during the purchase process.
• The user's device is not compatible with eSIM technology.
• The user simply changed their mind after purchase.

To request a refund, please follow these steps:

1. Contact our support team at support@konttigo.com within 30 days of purchase.
2. Include your Order ID, Email address, and a detailed description of the issue.
3. If the issue is technical, please provide screenshots of your device's eSIM settings and any error messages.

• Refund requests are typically reviewed within 3-5 business days.
• If approved, the refund will be processed to the original payment method.
• Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your bank or card issuer.